Rating levels of satisfaction with the following attributes of the Controller's Office
Faculty and Staff Combined
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Timeliness of travel and expense reimbursement |
85.1% |
68.2% |
245 |
65.2% |
227 |
| Ease of travel reimbursement process |
80.1% |
67.4% |
242 |
69.3% |
225 |
| The Controller's Office provides adequate communication regarding matters affecting the campus community |
77.9% |
71.1% |
197 |
73.8% |
183 |
| Overall satisfaction with the services provided |
89.9% |
71.6% |
250 |
75.4% |
240 |
Faculty
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Timeliness of travel and expense reimbursement |
80.6% |
57.4% |
94 |
59.3% |
81 |
| Ease of travel reimbursement process |
71.8% |
52.7% |
93 |
60.8% |
79 |
| The Controller's Office provides adequate communication regarding matters affecting the campus community |
77.8% |
66.7% |
66 |
65.4% |
52 |
| Overall satisfaction with the services provided |
88.6% |
62.0% |
92 |
63.0% |
81 |
All Staff
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Timeliness of travel and expense reimbursement |
87.1% |
74.3% |
148 |
68.5% |
146 |
| Ease of travel reimbursement process |
84.0% |
76.0% |
146 |
74.0% |
146 |
| The Controller's Office provides adequate communication regarding matters affecting the campus community |
77.9% |
72.9% |
129 |
77.1% |
131 |
| Overall satisfaction with the services provided |
90.5% |
76.8% |
155 |
81.8% |
159 |
Total respondents (including "Don't Knows")
