Employee Relations

Rating levels of satisfaction with the following attributes of Employee Relations

MPPs

Attribute	2006 % Sat	2006 Resp.	2007 % Sat	2007 Resp.
Effectiveness of advice or recommended action	81.3%	48	91.9%	62
Responsiveness to your initial contact	93.8%	48	93.7%	63
Timeliness of actions regarding your issue	85.4%	48	88.5%	61
Timeliness of communication regarding next steps	87.0%	46	85.2%	54
Effective investigation of grievances and/or complaints	77.8%	36	93.2%	44
Effective investigation efforts throughout the disciplinary process	81.8%	33	90.5%	42
The extent to which the training provided by Employee Relations is helpful in carrying out your related management duties			92.6%	54
Overall satisfaction with services provided	87.8%	49	93.8%	65