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California State University, Long BeachCalifornia State University, Long Beach
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Facilities Management

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Rating levels of satisfaction with the following attributes of Facilities Management

Faculty and Staff Combined

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Attractive and visually appealing campus grounds 96.3% 96.2% 421 95.3% 430
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 88.0% 90.7% 421 92.5% 428
Quality of interior lighting 87.4% 78.1% 421 82.8% 429
Quality of exterior lighting 84.5% 75.4% 403 72.1% 408
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 84.6% 82.3% 417 82.0% 422
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 65.7% 58.7% 409 57.9% 425
If dissatisfied with heating/air are you satisfied with response to hot/cold calls? 79.2% 64.3% 230    
Responsiveness to your hot/cold calls       70.4% 321
Timeliness of response to routine requests 82.0% 77.4% 332 81.8% 351
Timeliness of response to urgent/emergency problems   88.7% 293 91.0% 290
Customer Service Center is helpful in resolving issues 87.5% 86.8% 257 90.3% 289
Provides adequate communication about Facilities Management matters affecting the campus community   82.3% 328 88.2% 330
Overall satisfaction with the services provided 90.8% 88.2% 408 91.5% 411

Total respondents (including "Don't Knows")

  • 2006: 423
  • 2007: 432

Quality of Custodial Services for: Faculty and Staff Combined

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Office 78.6% 83.4% 398 83.5% 418
Restrooms 74.8% 74.1% 417 79.5% 424
Classrooms       76.6% 124
Public Areas 91.2% 91.2% 408 92.6% 419

Total respondents (including "Don't Knows")

  • 2006: 421
  • 2007: 431

Faculty

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Attractive and visually appealing campus grounds 97.3% 93.8% 161 93.0% 129
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 88.6% 90.1% 161 87.6% 129
Quality of interior lighting 77.9% 67.3% 162 70.0% 130
Quality of exterior lighting 80.0% 69.9% 153 59.2% 120
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 75.0% 76.5% 162 67.4% 129
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 48.6% 51.0% 157 44.2% 129
If dissatisfied with heating/air are you satisfied with response to hot/cold calls? 64.5% 49.4% 77    
Responsiveness to your hot/cold calls       58.4% 77
Timeliness of response to routine requests 77.6% 64.8% 108 71.1% 90
Timeliness of response to urgent/emergency problems   81.2% 85 88.5% 61
Customer Service Center is helpful in resolving issues 75.4% 74.6% 67 81.7% 60
Provides adequate communication about Facilities Management matters affecting the campus community   77.1% 105 80.0% 80
Overall satisfaction with the services provided 84.8% 80.9% 157 85.5% 117

Quality of Custodial Services for: Faculty

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Office 73.4% 78.5% 149 78.7% 127
Restrooms 78.1% 71.4% 161 72.7% 128
Classrooms   73.4% 158 76.6% 124
Public Areas 88.3% 88.4% 155 90.4% 125

All Staff

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Attractive and visually appealing campus grounds 96.0% 97.7% 260 96.3% 301
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 87.7% 91.2% 260 94.6% 299
Quality of interior lighting 90.8% 84.9% 259 88.3% 299
Quality of exterior lighting 86.1% 78.8% 250 77.4% 288
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 87.9% 85.9% 255 88.4% 293
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 71.7% 63.5% 252 63.9% 296
If dissatisfied with heating/air are you satisfied with response to hot/cold calls? 82.9% 71.9% 153    
Responsiveness to your hot/cold calls       74.2% 244
Timeliness of response to routine requests 83.1% 83.5% 224 85.4% 261
Timeliness of response to urgent/emergency problems   91.8% 208 91.7% 229
Customer Service Center is helpful in resolving issues 90.2% 91.1% 190 92.6% 229
Provides adequate communication about Facilities Management matters affecting the campus community   84.8% 223 90.8% 250
Overall satisfaction with the services provided 92.8% 92.8% 251 93.9% 294

Quality of Custodial Services for: All Staff

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Office 80.4% 86.3% 249 85.6% 291
Restrooms 73.6% 75.8% 256 82.4% 296
Classrooms          
Public Areas 92.2% 92.9% 253 93.5% 294