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Information Technology Services (Staff)

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Rating levels of satisfaction with the following attributes of ITS according to Staff

All Staff

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Effectiveness of desktop support 90.7% 91.0% 100 95.4% 131
Timeliness of desktop support resolutions 88.3% 93.0% 100 94.6% 130
Accessibility to ITS staff when needed   93.1% 102 91.7% 133
Lotus Notes performance 95.7% 94.1% 102    
Features and effectiveness of Lotus Notes       85.8% 134
Reliability of telephone (voice network)   93.1% 102 91.0% 134
Telephone system functions available to you       92.0% 137
Reliability of data network   96.1% 102 96.2% 133
Easy to use Division of Administration web pages (including all DAF functions)   85.3% 95    
Information is quickly and easily found on Division of Administration webpages       80.3% 127
Adequate communication regarding matters affecting you (e.g. upgrade notifications procedure changes services provided etc.)   91.3% 103 86.9% 137
Overall satisfaction with the services provided 95.0% 93.2% 103 97.8% 139

Total respondents (including "Don't Knows")

  • 2006: 108
  • 2007: 142

MPPs

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Effectiveness of desktop support 77.8% 82.4% 17 93.5% 31
Timeliness of desktop support resolutions 77.8% 88.2% 17 93.5% 31
Accessibility to ITS staff when needed   88.2% 17 94.1% 34
Lotus Notes performance 96.6% 88.9% 18    
Features and effectiveness of Lotus Notes       77.1% 35
Reliability of telephone (voice network)   100 % 18 81.3% 32
Telephone system functions available to you       84.8% 33
Reliability of data network   100 % 18 100 % 35
Easy to use Division of Administration web pages (including all DAF functions)   83.3% 18    
Information is quickly and easily found on Division of Administration webpages       65.7% 35
Adequate communication regarding matters affecting you (e.g. upgrade notifications procedure changes services provided etc.)   82.4% 17 88.6% 35
Overall satisfaction with the services provided 91.4% 83.3% 18 97.1% 35

Staff Only (Non-MPP)

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Effectiveness of desktop support 94.0% 92.8% 83 96.0% 99
Timeliness of desktop support resolutions 91.0% 94.0% 83 94.9% 98
Accessibility to ITS staff when needed   94.1% 85 91.8% 98
Lotus Notes performance 95.4% 95.2% 84    
Features and effectiveness of Lotus Notes       88.9% 99
Reliability of telephone (voice network)   91.7% 84 94.1% 102
Telephone system functions available to you       94.2% 104
Reliability of data network   95.2% 84 94.9% 98
Easy to use Division of Administration web pages (including all DAF functions)   85.7% 77    
Information is quickly and easily found on Division of Administration webpages       85.9% 92
Adequate communication regarding matters affecting you (e.g. upgrade notifications procedure changes services provided etc.)   93.0% 86 86.3% 102
Overall satisfaction with the services provided 96.0% 95.3% 85 98.1% 104

Information Technology Services (Faculty)

Rating levels of satisfaction with the following attributes of ITS according to Faculty

Attribute 2005 % Sat 2006 % Sat 2006 Resp. 2007 % Sat 2007 Resp.
Performance of campus email 88.8% 88.0% 308    
Features and effectiveness of Webmail       81.9% 254
Reliability of telephone (voice network)   88.0% 275 87.0% 238
Telephone system functions available to you 80.8% 72.8% 272 72.4% 239
Availability of wireless connectivity   42.7% 232 56.5% 207
Reliability of wireless connection when you are connected       63.9% 194
Reliability of data network   86.4% 236 88.0% 175

Total respondents (including "Don't Knows")

  • 2006: 327
  • 2007: 277