Rating levels of satisfaction with the following attributes of Mail Services
Faculty and Staff Combined
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Timeliness of mail delivery to you |
65.3% |
67.3% |
364 |
72.8% |
345 |
| Accuracy of mail delivery |
71.6% |
72.0% |
364 |
76.3% |
337 |
| Timeliness of mail delivery to intended recipient when you are the sender |
65.1% |
67.7% |
322 |
74.7% |
300 |
| Information or training on the preparation of mail delivery |
71.5% |
64.7% |
190 |
69.8% |
192 |
| Provides adequate communication regarding matters affecting the campus community (e.g. mail schedule policy changes services provided) |
|
65.7% |
265 |
70.0% |
253 |
| Overall satisfaction with the services provided |
72.4% |
70.4% |
355 |
76.7% |
343 |
Faculty
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Timeliness of mail delivery to you |
64.7% |
65.2% |
138 |
70.2% |
121 |
| Accuracy of mail delivery |
84.8% |
81.6% |
136 |
80.5% |
118 |
| Timeliness of mail delivery to intended recipient when you are the sender |
65.7% |
71.8% |
117 |
75.7% |
103 |
| Information or training on the preparation of mail delivery |
71.9% |
69.2% |
52 |
72.7% |
44 |
| Provides adequate communication regarding matters affecting the campus community (e.g. mail schedule policy changes services provided) |
|
65.5% |
87 |
70.7% |
75 |
| Overall satisfaction with the services provided |
71.7% |
74.8% |
135 |
75.4% |
122 |
All Staff
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Timeliness of mail delivery to you |
65.5% |
68.2% |
223 |
74.1% |
224 |
| Accuracy of mail delivery |
66.4% |
65.8% |
225 |
74.0% |
219 |
| Timeliness of mail delivery to intended recipient when you are the sender |
64.9% |
64.9% |
202 |
74.1% |
197 |
| Information or training on the preparation of mail delivery |
71.4% |
62.5% |
136 |
68.9% |
148 |
| Provides adequate communication regarding matters affecting the campus community (e.g. mail schedule policy changes services provided) |
|
65.3% |
176 |
69.7% |
178 |
| Overall satisfaction with the services provided |
72.7% |
67.3% |
217 |
77.4% |
221 |
