Rating levels of satisfaction with the following attributes of Payroll Services
Faculty and Staff Combined
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Accessibility to Payroll staff when needed |
|
90.1% |
353 |
91.9% |
309 |
| Timely response to your requests |
90.7% |
88.0% |
343 |
89.1% |
293 |
| Effective problem resolution |
90.8% |
86.8% |
319 |
89.5% |
266 |
| Knowledge of staff |
94.7% |
88.4% |
336 |
92.4% |
289 |
| Professionalism of staff |
94.7% |
90.9% |
350 |
92.4% |
301 |
| Easy to use Payroll Services website |
|
88.1% |
226 |
90.4% |
218 |
| Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided) |
|
81.2% |
329 |
85.2% |
298 |
| Overall satisfaction with the services provided |
94.6% |
91.3% |
369 |
92.8% |
318 |
Faculty
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Accessibility to Payroll staff when needed |
|
91.5% |
118 |
91.8% |
98 |
| Timely response to your requests |
86.7% |
89.7% |
116 |
87.9% |
91 |
| Effective problem resolution |
87.3% |
87.8% |
98 |
86.9% |
84 |
| Knowledge of staff |
|
88.3% |
111 |
92.3% |
91 |
| Professionalism of staff |
|
92.9% |
113 |
92.5% |
93 |
| Easy to use Payroll Services website |
|
79.7% |
64 |
87.1% |
62 |
| Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided) |
|
74.3% |
105 |
81.1% |
95 |
| Overall satisfaction with the services provided |
89.6% |
91.3% |
127 |
90.4% |
104 |
All Staff
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Accessibility to Payroll staff when needed |
|
89.4% |
235 |
91.9% |
211 |
| Timely response to your requests |
92.6% |
87.2% |
227 |
89.6% |
202 |
| Effective problem resolution |
92.4% |
86.4% |
221 |
90.7% |
182 |
| Knowledge of staff |
|
88.4% |
225 |
92.4% |
198 |
| Professionalism of staff |
|
89.9% |
237 |
92.3% |
208 |
| Easy to use Payroll Services website |
|
91.4% |
162 |
91.7% |
156 |
| Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided) |
|
84.4% |
224 |
87.2% |
203 |
| Overall satisfaction with the services provided |
96.8% |
91.3% |
242 |
93.9% |
214 |
