Rating levels of satisfaction with the following attributes of University Print Shop and Quick Copy
Faculty and Staff Combined
| Attribute |
2005 % Sat |
2005 Resp. |
2007 % Sat |
2007 Resp. |
| Knowledge and professionalism of staff |
88.6% |
35 |
89.5% |
86 |
| Ease of use of utilities/forms/procedures |
91.7% |
36 |
90.6% |
85 |
| Timeliness of Work Performed (Print Shop) |
80.6% |
36 |
74.1% |
81 |
| Timeliness of Work Performed (Quick Copy) |
|
|
82.9% |
70 |
| Quality of Printing |
94.4% |
36 |
87.8% |
82 |
| Quality of copy service |
94.1% |
34 |
87.8% |
74 |
| Price of Work Performed |
74.3% |
35 |
82.7% |
81 |
| Overall satisfaction with services provided |
88.9% |
36 |
82.1% |
84 |
Total Respondents (with "Don't Know")
Faculty
| Attribute |
2005 % Sat |
2005 Resp. |
2007 % Sat |
2007 Resp. |
| Knowledge and professionalism of staff |
50.0% |
2 |
78.6% |
14 |
| Ease of use of utilities/forms/procedures |
50.0% |
2 |
1 |
13 |
| Timeliness of Work Performed (Print Shop) |
50.0% |
2 |
70.0% |
10 |
| Timeliness of Work Performed (Quick Copy) |
|
|
76.9% |
13 |
| Quality of Printing |
50.0% |
2 |
66.7% |
12 |
| Quality of copy service |
50.0% |
2 |
66.7% |
12 |
| Price of Work Performed |
50.0% |
2 |
54.5% |
11 |
| Overall satisfaction with services provided |
50.0% |
2 |
76.9% |
13 |
Total Respondents (with "Don't Know")
Staff
| Attribute |
2005 % Sat |
2005 Resp. |
2007 % Sat |
2007 Resp. |
| Knowledge and professionalism of staff |
90.9% |
33 |
91.7% |
72 |
| Ease of use of utilities/forms/procedures |
94.1% |
34 |
88.9% |
72 |
| Timeliness of Work Performed (Print Shop) |
82.4% |
34 |
74.6% |
71 |
| Timeliness of Work Performed (Quick Copy) |
|
|
84.2% |
57 |
| Quality of Printing |
97.1% |
34 |
91.4% |
70 |
| Quality of copy service |
96.9% |
32 |
91.9% |
62 |
| Price of Work Performed |
75.8% |
33 |
87.1% |
70 |
| Overall satisfaction with services provided |
91.2% |
34 |
83.1% |
71 |
Total Respondents (with "Don't Know")
