Financial Aid / Business Office
View Action PlanFor the following, rate your level of satisfaction for the past 12 months.
| Attribute | 2005 % Sat. | 2005 Resp. | 2006 % Sat. | 2006 Resp. | 2007 % Sat. | 2007 Resp. |
|---|---|---|---|---|---|---|
| Courtesy of the Financial Aid staff who work at the windows | 84.21% | 171 | 87.9% | 165 | 91.2% | 534 |
| Helpfulness of the staff who work at the Financial Aid windows | 89.6% | 163 | 88.2% | 552 | ||
| Courtesy of the Financial Aid staff who answer the phone | 75.34% | 146 | 78.6% | 140 | 83.7% | 449 |
| Helpfulness of the Financial Aid staff who answer the phone | 82.9% | 129 | 82.7% | 450 | ||
| Courtesy of the Financial Aid counselors | 86.36% | 132 | 95.3% | 127 | 91.0% | 390 |
| Helpfulness of the Financial Aid counselors | 95.9% | 121 | 90.8% | 401 | ||
| Timeliness of receiving my financial aid award notice | 82.45% | 188 | 82.3% | 192 | 81.6% | 593 |
| Timeliness of receiving my financial aid award check | 75.26% | 190 | 78.0% | 191 | 78.8% | 619 |
| Helpfulness of the disbursement staff regarding questions about your financial aid (e.g., when you will receive disbursement, account status) | 82.8% | 534 | ||||
| Ability to speak with someone from the Financial Aid staff within an acceptable amount of time | 73.42% | 158 | 74.8% | 131 | 81.2% | 421 |
| Amount of time waiting to speak with someone from Financial Aid on the phone | 56.5% | 124 | 76.1% | 402 | ||
| Financial Aid staff's knowledge about financial aid policies and procedures | 81.88% | 160 | 86.5% | 156 | 86.2% | 515 |
| Usefulness of information on the Financial Aid website | 83.44% | 151 | 85.5% | 145 | 84.2% | 462 |
| Overall service of the Financial Aid office | 84.24% | 184 | 90.5% | 179 | 91.1% | 597 |
| Total Respondents (including "Don't Knows") | 237 | 234 | 743 |