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California State University, Long Beach
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Evaluations and Records

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Satisfaction with the Transfer Credit Evaluation process:

Attribute 2006 % Sat. 2006 Resp. 2007 % Sat. 2007 Resp.
Ease of understanding the transfer credit evaluation process 78.6% 252 86.1% 360
Timeliness of transfer credit evaluation 68.9% 244 80.1% 352
Timeliness of adjustments to your record 68.6% 239 82.5% 342
Accuracy of adjustments to your record 75.3% 243 87.8% 343
Helpfulness of the Enrollment Services staff 70.6% 231 86.5% 333
Overall satisfaction with the transfer credit evaluation process 74.6% 244 85.1% 356
Total Respondents   256   375

Satisfaction with the Degree Progress Report:

Attribute 2006 % Sat. 2006 Resp. 2007 % Sat. 2007 Resp.
Ease of using the Degree Progress Report 77.7% 206 85.2% 317
Usefulness of the Degree Progress Report 86.3% 204 90.5% 316
Understandability of the Degree Progress Report 65.9% 205 72.7% 315
Accuracy of the Degree Progress Report     88.2% 305
Helpfulness of the Enrollment services staff in answering questions related to the Degree Progress Report 73.9% 138 89.5% 190
Overall satisfaction with the Degree Progress Report 78.8% 203 87.9% 313
Total Respondents   208   320

Satisfaction with the Transcripts Request and Fulfillment process:

Attribute 2006 % Sat. 2006 Resp. 2007 % Sat. 2007 Resp.
Accessibility of information telling you how to request your official transcripts 81.7% 60 86.5% 104
Ease of requesting your official transcripts 78.7% 61 89.4% 104
Helpfulness of staff at the Enrollment Services windows at Brotman Hall 81.5% 54 88.5% 87
Timeliness of processing official transcript requests 68.4% 57 81.6% 103
Accuracy of processing official transcript requests 89.7% 58 91.1% 101
Overall satisfaction with official transcript process 78.3% 60 90.1% 101
Total Respondents   61   105