Academic Support and Student Relations

Rating most recent interaction with Enrollment Services when visiting the windows located in the Brotman Hall courtyard:

Attribute	2006 % Sat.	2006 Resp.	2007 % Sat.	2007 Resp.
Courtesy of the staff person assisting you at the windows	88.6%	140	94.8%	212
Knowledge of the staff person (Were they well informed?)	89.1%	138	93.3%	208
Helpfulness	85.6%	139	92.8%	209
Amount of time waiting in line	67.2%	137	74.3%	210
Overall satisfaction with the Enrollment Services windows	85.5%	138	92.9%	211
Total Respondents		141		212

Rating the first person talked to over the phone during most recent interaction with Enrollment Services:

Attribute	2006 % Sat.	2006 Resp.	2007 % Sat.	2007 Resp.
Courtesy of the staff person assisting you at the windows	83.0%	53	88.1%	59
Knowledge of the staff person (Were they well informed?)	71.7%	53	84.5%	58
Helpfulness	71.2%	52	84.2%	57
Amount of time waiting in line	65.4%	52	75.9%	58
Overall satisfaction with the Enrollment Services windows	77.4%	53	87.9%	58
Total Respondents		53		59