Department Buyer Summary Results
Rating level of satisfaction with the following attributes of the CSULB Purchasing Department.
| Attribute | 2005 % Sat | 2005 # of Resp. | 2007 % Sat | 2007 # Resp |
|---|---|---|---|---|
| Your overall satisfaction with services provided | 78% | 9 | 100% | 6 |
| Accessibility of staff when needed | 77.8% | 9 | 100.0% | 6 |
| Ease of submitting a requisition | 100.0% | 9 | 100.0% | 5 |
| Clear easy to follow policies and procedures | 75.0% | 8 | 100.0% | 6 |
| Time between initiating a requisition and issuing a purchase order | 44.4% | 9 | 66.7% | 6 |
| Timeliness of receiving goods and/or services from time of requisition | 55.6% | 9 | 100.0% | 6 |
| Availability of information on the status of my order | 66.7% | 9 | 83.3% | 6 |
| Promote competitive bidding & reduce sole source reliance | 60.0% | 5 | 100.0% | 5 |
| Considers my needs when selecting new vendors | 100.0% | 3 | ||
| Taking advantage of all vendor discounts that are allowed | 66.7% | 3 | 100.0% | 4 |
| Accommodating rush and emergency orders | 62.5% | 8 | 83.3% | 6 |
| Problem resolution | 100.0% | 6 | ||
| Knowledge and professionalism of staff | 77.8% | 9 | 100.0% | 6 |
| Efficiency of Procurement Credit Card purchase option | 83.3% | 6 | 100.0% | 6 |
| Usefulness of Procurement Credit Card purchase option | 100.0% | 6 | 100.0% | 6 |
Total respondents:
- 2005: 9
- 2007: 6