Training and Development Programs provided
by Staff Human Resources
View Action Plan
Rating levels of satisfaction with the following attributes of Training Services
All Staff
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Quality of course offerings |
89.9% |
84.7% |
215 |
84.6% |
195 |
| Variety of course offerings |
84.8% |
70.1% |
231 |
72.4% |
203 |
| Providing adequate communication regarding course offerings |
|
|
|
81.2% |
213 |
| Relevant (to your job) course offerings |
|
65.9% |
226 |
68.9% |
206 |
| Frequency of course offerings |
|
69.3% |
225 |
71.9% |
196 |
| Quality of instruction |
93.8% |
88.3% |
197 |
93.5% |
169 |
| Convenient scheduling |
91.7% |
82.9% |
216 |
83.3% |
192 |
| Ease of registering for training classes via the web |
95.0% |
88.3% |
206 |
92.3% |
181 |
| Overall satisfaction with the services provided |
92.6% |
80.4% |
225 |
82.2% |
197 |
MPPs
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 |
2007 Resp. |
| Quality of course offerings |
1 |
97.3% |
37 |
87.5% |
32 |
| Variety of course offerings |
97.7% |
90.0% |
40 |
75.8% |
33 |
| Providing adequate communication regarding course offerings |
|
|
|
83.3% |
36 |
| Relevant (to your job) course offerings |
|
78.9% |
38 |
79.4% |
34 |
| Frequency of course offerings |
|
79.5% |
39 |
84.4% |
32 |
| Quality of instruction |
97.6% |
96.9% |
32 |
92.9% |
28 |
| Convenient scheduling |
97.6% |
89.7% |
39 |
93.8% |
32 |
| Ease of registering for training classes via the web |
97.5% |
97.3% |
37 |
93.8% |
32 |
| Overall satisfaction with the services provided |
97.7% |
97.4% |
38 |
87.1% |
31 |
Staff Only
| Attribute |
2005 % Sat |
2006 % Sat |
2006 Resp. |
2007 % Sat |
2007 Resp. |
| Quality of course offerings |
87.5% |
82.0% |
178 |
84.0% |
163 |
| Variety of course offerings |
81.8% |
66.0% |
191 |
71.8% |
170 |
| Providing adequate communication regarding course offerings |
|
|
|
80.8% |
177 |
| Relevant (to your job) course offerings |
|
63.3% |
188 |
66.9% |
172 |
| Frequency of course offerings |
|
67.2% |
186 |
69.5% |
164 |
| Quality of instruction |
92.8% |
86.7% |
165 |
93.6% |
141 |
| Convenient scheduling |
90.3% |
81.4% |
177 |
81.3% |
160 |
| Ease of registering for training classes via the web |
94.4% |
86.4% |
169 |
91.9% |
149 |
| Overall satisfaction with the services provided |
91.4% |
77.0% |
187 |
81.3% |
166 |
Total respondents (including "Don't Knows")
