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California State University, Long BeachCalifornia State University, Long Beach
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Benefits Services

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Rating levels of satisfaction with the following attributes of Benefits Services.

Faculty and Staff Combined: Benefits Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.09 370
Accessibility to Benefits staff when needed 4.05 355
Timely response to your requests 4.05 336
Effective problem resolution 4.01 303
Knowledge of staff 4.12 340
Professionalism of staff 4.27 350
Offers appropriate training 3.84 250
Easy to use Benefits Services website 3.88 289
Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) 3.92 344
Total respondents (including "Don't Knows")   409
Faculty Only: Benefits Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.10 126
Accessibility to Benefits staff when needed 4.00 117
Timely response to your requests 3.96 112
Effective problem resolution 3.98 103
Knowledge of staff 4.05 109
Professionalism of staff 4.25 116
Offers appropriate training 3.82 65
Easy to use Benefits Services website 3.69 85
Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) 3.86 111
Staff Only: Benefits Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.09 244
Accessibility to Benefits staff when needed 4.07 238
Timely response to your requests 4.09 224
Effective problem resolution 4.02 200
Knowledge of staff 4.16 231
Professionalism of staff 4.27 234
Offers appropriate training 3.85 185
Easy to use Benefits Services website 3.96 204
Provides adequate communication regarding matters affecting employees (e.g. enrollment process benefits changes services provided) 3.95 233