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California State University, Long BeachCalifornia State University, Long Beach
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Controller's Office

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Rating levels of satisfaction with the following attributes of Controller's Office.

Faculty and Staff Combined: Controller's Office Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 3..43 232
Timeliness of travel and expense reimbursement 2.92 245
Ease of travel reimbursement process 2.97 243
The Controller's Office provides adequate communication regarding matters affecting the campus community 3.23 203
Total respondents (including "Don't Knows")   411
Faculty Only: Controller's Office Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 3.23 73
Timeliness of travel and expense reimbursement 2.88 89
Ease of travel reimbursement process 2.87 89
The Controller's Office provides adequate communication regarding matters affecting the campus community 2.93 60
Staff Only: Controller's Office Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 3.52 159
Timeliness of travel and expense reimbursement 2.95 156
Ease of travel reimbursement process 3.03 154
The Controller's Office provides adequate communication regarding matters affecting the campus community 3.36 143