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California State University, Long BeachCalifornia State University, Long Beach
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Facilities Management

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Rating levels of satisfaction with the following attributes of Facilities Management.

Faculty and Staff Combined: Facilities Management Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.05 423
Attractive and visually appealing campus grounds 4.39 438
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 4.17 434
Quality of interior lighting 3.85 437
Quality of exterior lighting 3.73 413
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 3.89 435
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 3.36 431
Responsiveness to your hot/cold calls 3.69 339
Timeliness of response to routine requests 3.77 362
Timeliness of response to urgent/emergency problems 4.04 318
Customer Service Center is helpful in resolving issues 3.91 319
Provides adequate communication about Facilities Management matters affecting the campus community 3.89 379
Total respondents (including "Don't Knows")   443
Faculty and Staff Combined: Custodial Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Office 3.85 419
Restrooms 3.69 435
Classrooms 4.03 433
Public Areas 3.77 296
Total respondents (including "Don't Knows")   443
Faculty Only: Facilities Management Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 3.81 144
Attractive and visually appealing campus grounds 4.17 144
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 3.97 145
Quality of interior lighting 3.53 146
Quality of exterior lighting 3.46 142
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 3.61 146
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 2.87 143
Responsiveness to your hot/cold calls 3.29 92
Timeliness of response to routine requests 3.35 102
Timeliness of response to urgent/emergency problems 3.54 79
Customer Service Center is helpful in resolving issues 3.51 80
Provides adequate communication about Facilities Management matters affecting the campus community 3.52 116
Faculty Only: Custodial Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Office 3.62 138
Restrooms 3.52 145
Classrooms 3.88 145
Public Areas 3.61 140
Staff Only: Facilities Management Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.17 294
Attractive and visually appealing campus grounds 4.50 296
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 4.27 294
Quality of interior lighting 4.01 296
Quality of exterior lighting 3.87 294
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 4.03 297
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 3.61 297
Responsiveness to your hot/cold calls 3.83 247
Timeliness of response to routine requests 3.94 260
Timeliness of response to urgent/emergency problems 4.20 239
Customer Service Center is helpful in resolving issues 4.04 239
Provides adequate communication about Facilities Management matters affecting the campus community 4.05 263
Staff Only: Custodial Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Office 3.97 281
Restrooms 3.78 290
Classrooms 4.10 288
Public Areas 3.91 156