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California State University, Long BeachCalifornia State University, Long Beach
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Payroll Services

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Rating levels of satisfaction with the following attributes of Payroll Services.

Faculty and Staff Combined: Payroll Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.11 369
Accessibility to Payroll staff when needed 4.09 316
Timely response to your requests 4.00 308
Effective problem resolution 3.90 292
Knowledge of staff 4.08 325
Professionalism of staff 4.12 326
Easy to use Payroll Services website 3.95 248
Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided) 3.89 334
Total respondents (including "Don't Knows")   408
Faculty Only: Payroll Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.05 132
Accessibility to Payroll staff when needed 3.93 101
Timely response to your requests 3.83 100
Effective problem resolution 3.75 97
Knowledge of staff 3.90 103
Professionalism of staff 4.08 104
Easy to use Payroll Services website 3.84 74
Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided) 3.75 112
Staff Only: Payroll Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp.
Overall satisfaction with the services provided 4.14 237
Accessibility to Payroll staff when needed 4.16 215
Timely response to your requests 4.09 208
Effective problem resolution 3.98 195
Knowledge of staff 4.16 222
Professionalism of staff 4.14 222
Easy to use Payroll Services website 4.00 174
Provides adequate communication regarding matters affecting employees (e.g. pay schedule policy changes deduction explanations services provided) 3.96 222