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California State University, Long BeachCalifornia State University, Long Beach

Evaluations and Records

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Satisfaction with the Transfer Credit Evaluation process:

Attribute 2008 Mean 2008 Resp.
Ease of understanding the transfer credit evaluation process 3.74 368
Timeliness of transfer credit evaluation 3.70 366
Timeliness of adjustments to your record 3.72 357
Accuracy of adjustments to your record 3.93 364
Helpfulness of the Enrollment Services staff 3.80 352
Overall satisfaction with the transfer credit evaluation process 3.85 373
Total Respondents   382
(skipped this question)   246

Satisfaction with the Degree Progress Report:

Attribute 2008 Mean 2008 Resp.
Ease of using the Degree Progress Report 3.94 513
Usefulness of the Degree Progress Report 4.20 511
Understandability of the Degree Progress Report 3.76 509
Accuracy of the Degree Progress Report 3.88 498
Helpfulness of the Enrollment services staff in answering questions related to the Degree Progress Report 3.65 385
Overall satisfaction with the Degree Progress Report 3.95 512
Total Respondents   516
(skipped this question)   112

Satisfaction with the Transcripts Request and Fulfillment process:

Attribute 2008 Mean 2008 Resp.
Accessibility of information telling you how to request your official transcripts 4.06 96
Ease of requesting your official transcripts 4.11 95
Helpfulness of staff at the Enrollment Services windows at Brotman Hall 4.08 90
Timeliness of processing official transcript requests 3.77 96
Accuracy of processing official transcript requests 4.16 94
Overall satisfaction with official transcript process 4.07 96
Total Respondents   97
(skipped this question)   531