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California State University, Long BeachCalifornia State University, Long Beach
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Controller's Office

Rating levels of satisfaction with the following attributes of Controller's Office.

Faculty and Staff Combined: Controller's Office Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3..43 232 3.66 319
Timeliness of travel and expense reimbursement 2.92 245 3.53 318
Ease of travel reimbursement process 2.97 243 3.35 311
Timelinessof payment to vendors NA NA 3.42 181
Timeliness of completion of month-end closing NA NA 3.71 150
Timeliness of recording of transactions to General Ledger NA NA 3.67 143
Timeliness of processing of Chartfield requests NA NA 3.72 139
Adequate responses provided on requests for information/guidance NA NA 3.67 170
Sufficient response time when requesting information NA NA 3.70 177
Usefulness of content available on Controller's website (forms, policies, procedures) NA NA 3.62 162
The Controller's Office provides adequate communication regarding matters affecting the campus community 3.23 203 3.48 284
Total respondents (including "Don't Knows")   411   482
Faculty Only: Controller's Office Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3.23 73 3.42 83
Timeliness of travel and expense reimbursement 2.88 89 3.34 90
Ease of travel reimbursement process 2.87 89 3.01 90
Timelinessof payment to vendors NA NA 3.00 35
Timeliness of completion of month-end closing NA NA 3.41 27
Timeliness of recording of transactions to General Ledger NA NA 3.48 25
Timeliness of processing of Chartfield requests NA NA 3.44 25
Adequate responses provided on requests for information/guidance NA NA 3.39 31
Sufficient response time when requesting information NA NA 3.48 31
Usefulness of content available on Controller's website (forms, policies, procedures) NA NA 3.26 27
The Controller's Office provides adequate communication regarding matters affecting the campus community 2.93 60 3.23 74
Staff Only: Controller's Office Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3.52 159 3.74 236
Timeliness of travel and expense reimbursement 2.95 156 3.60 228
Ease of travel reimbursement process 3.03 154 3.49 221
Timelinessof payment to vendors NA NA 3.52 146
Timeliness of completion of month-end closing NA NA 3.78 123
Timeliness of recording of transactions to General Ledger NA NA 3.71 118
Timeliness of processing of Chartfield requests NA NA 3.78 114
Adequate responses provided on requests for information/guidance NA NA 3.73 139
Sufficient response time when requesting information NA NA 3.75 146
Usefulness of content available on Controller's website (forms, policies, procedures) NA NA 3.70 135
The Controller's Office provides adequate communication regarding matters affecting the campus community 3.36 143 3.57 210