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California State University, Long BeachCalifornia State University, Long Beach
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Facilities Management

Rating levels of satisfaction with the following attributes of Facilities Management.

Faculty and Staff Combined: Facilities Management Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 4.05 423 4.05 449
Attractive and visually appealing campus grounds 4.39 438 4.42 472
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 4.17 434 4.20 472
Quality of interior lighting 3.85 437 3.99 471
Quality of exterior lighting 3.73 413 3.99 452
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 3.89 435 3.94 468
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 3.36 431 3.44 464
Responsiveness to your hot/cold calls 3.69 339 3.80 367
Timeliness of response to routine requests 3.77 362 3.87 391
Timeliness of response to urgent/emergency problems 4.04 318 4.12 340
Customer Service Center is helpful in resolving issues 3.91 319 3.97 352
Provides adequate communication about Facilities Management matters affecting the campus community 3.89 379 3.90 417
Total respondents (including "Don't Knows")   443   472
Faculty and Staff Combined: Custodial Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Office 3.85 419 3.59 145
Restrooms 3.69 435 3.63 146
Classrooms 4.03 433 3.96 147
Public Areas 3.77 296 3.60 144
Total respondents (including "Don't Knows")   443   472
Faculty Only: Facilities Management Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3.81 144 3.78 141
Attractive and visually appealing campus grounds 4.17 144 4.25 150
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 3.97 145 3.94 150
Quality of interior lighting 3.53 146 3.66 150
Quality of exterior lighting 3.46 142 3.74 144
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 3.61 146 3.69 149
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 2.87 143 3.06 145
Responsiveness to your hot/cold calls 3.29 92 3.34 95
Timeliness of response to routine requests 3.35 102 3.50 106
Timeliness of response to urgent/emergency problems 3.54 79 3.68 78
Customer Service Center is helpful in resolving issues 3.51 80 3.51 89
Provides adequate communication about Facilities Management matters affecting the campus community 3.52 116 3.61 114
Faculty Only: Custodial Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Office 3.62 138 3.59 145
Restrooms 3.52 145 3.63 146
Classrooms 3.88 145 3.96 147
Public Areas 3.61 140 3.60 144
Staff Only: Facilities Management Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 4.17 294 4.18 308
Attractive and visually appealing campus grounds 4.50 296 4.49 322
Quality of exterior public area maintenance (e.g. litter gum on walkways trash cans cigarette urns general cleanliness) 4.27 294 4.32 322
Quality of interior lighting 4.01 296 4.15 321
Quality of exterior lighting 3.87 294 4.10 308
Building components function as they should (e.g. doors locks floor coverings white boards stairwells) 4.03 297 4.06 319
Heating Ventilation and Air Conditioning function well (note: many buildings do not have A/C) 3.61 297 3.62 319
Responsiveness to your hot/cold calls 3.83 247 3.96 272
Timeliness of response to routine requests 3.94 260 4.01 285
Timeliness of response to urgent/emergency problems 4.20 239 4.25 262
Customer Service Center is helpful in resolving issues 4.04 239 4.13 263
Provides adequate communication about Facilities Management matters affecting the campus community 4.05 263 4.01 303
Staff Only: Custodial Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Office 3.97 281 4.05 318
Restrooms 3.78 290 3.96 324
Classrooms 4.10 288 4.20 322
Public Areas 3.91 156 4.15 192