Information Technology Services (ITS)
Rating levels of satisfaction with the following attributes of Information Technology Services.
MPP and Staff Combined: ITS Satisfaction Ratings
| Attribute |
2008 Mean |
2008 Resp. |
2009 Mean |
2009 Resp. |
| Overall satisfaction with the services provided |
4.16 |
131 |
4.12 |
153 |
| Effectiveness of desktop support |
4.12 |
121 |
4.11 |
152 |
| Timeliness of desktop support resolutions |
4.03 |
120 |
4.12 |
151 |
| Accessibility to ITS staff when needed |
4.14 |
126 |
4.12 |
156 |
| Features and effectiveness of Lotus Notes |
3.97 |
130 |
3.91 |
159 |
| Reliability of telephone (voice network) |
4.20 |
130 |
4.06 |
159 |
| Telephone system functions available to you |
4.20 |
129 |
4.03 |
160 |
| Reliability of data network |
4.20 |
125 |
4.10 |
157 |
| Information is quickly and easily found on Division of Administration webpages |
3.77 |
122 |
3.79 |
150 |
| Adequate communication regarding matters affecting you (e.g. upgrade notifications procedure changes services provided etc.) |
4.02 |
126 |
4.00 |
164 |
| Reliability of wireless connection when you are connected |
3.86 |
73 |
4.01 |
115 |
| Availability of wireless connectivity |
3.80 |
71 |
3.93 |
108 |
| Total respondents (including "Don't Knows") |
|
136 |
|
174 |
MPP Only: ITS Satisfaction Ratings
| Attribute |
2008 Mean |
2008 Resp. |
2009 Mean |
2009 Resp. |
| Overall satisfaction with the services provided |
4.03 |
32 |
4.04 |
27 |
| Effectiveness of desktop support |
4.00 |
32 |
3.96 |
25 |
| Timeliness of desktop support resolutions |
3.89 |
32 |
4.00 |
25 |
| Accessibility to ITS staff when needed |
4.13 |
31 |
3.96 |
27 |
| Features and effectiveness of Lotus Notes |
3.75 |
32 |
3.86 |
28 |
| Reliability of telephone (voice network) |
4.07 |
32 |
3.88 |
26 |
| Telephone system functions available to you |
4.07 |
32 |
3.96 |
27 |
| Reliability of data network |
4.29 |
32 |
4.15 |
26 |
| Information is quickly and easily found on Division of Administration webpages |
3.69 |
32 |
3.56 |
25 |
| Adequate communication regarding matters affecting you (e.g. upgrade notifications procedure changes services provided etc.) |
4.07 |
32 |
4.00 |
26 |
| Reliability of wireless connection when you are connected |
4.32 |
32 |
3.95 |
21 |
| Availability of wireless connectivity |
4.22 |
31 |
3.95 |
20 |
Faculty Only: ITS Satisfaction Ratings
| Attribute |
2008 Mean |
2008 Resp. |
2009 Mean |
2009 Resp. |
| Overall satisfaction with the services provided |
3.92 |
271 |
3.91 |
137 |
| Features and effectiveness of Webmail |
3.59 |
267 |
3.55 |
138 |
| Reliability of telephone (voice network) |
3.91 |
263 |
3.94 |
139 |
| Telephone system functions available to you |
3.60 |
264 |
3.61 |
141 |
| Reliability of data network |
3.93 |
231 |
3.96 |
121 |
| Reliability of wireless connection when you are connected |
3.50 |
216 |
3.68 |
120 |
| Availability of wireless connectivity |
3.25 |
204 |
3.68 |
113 |
| Total respondents (including "Don't Knows") |
|
288 |
|
150 |
Staff Only: ITS Satisfaction Ratings
| Attribute |
2008 Mean |
2008 Resp. |
2009 Mean |
2009 Resp. |
| Overall satisfaction with the services provided |
4.20 |
99 |
4.14 |
126 |
| Effectiveness of desktop support |
4.15 |
94 |
4.13 |
127 |
| Timeliness of desktop support resolutions |
4.06 |
93 |
4.14 |
126 |
| Accessibility to ITS staff when needed |
4.15 |
96 |
4.16 |
129 |
| Features and effectiveness of Lotus Notes |
4.04 |
98 |
3.92 |
131 |
| Reliability of telephone (voice network) |
4.24 |
100 |
4.10 |
133 |
| Telephone system functions available to you |
4.24 |
99 |
4.05 |
133 |
| Reliability of data network |
4.18 |
97 |
4.09 |
131 |
| Information is quickly and easily found on Division of Administration webpages |
3.80 |
93 |
3.84 |
125 |
| Adequate communication regarding matters affecting you (e.g. upgrade notifications procedure changes services provided etc.) |
4.01 |
97 |
4.00 |
138 |
| Reliability of wireless connection when you are connected |
3.70 |
54 |
4.02 |
94 |
| Availability of wireless connectivity |
3.66 |
53 |
3.92 |
88 |
