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California State University, Long BeachCalifornia State University, Long Beach
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Mail Services

Rating levels of satisfaction with the following attributes of Mail Services.

Faculty and Staff Combined: Mail Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3.67 369 3.75 441
Timeliness of mail delivery to you 3.45 366 3.60 431
Accuracy of mail delivery 3.51 358 3.61 432
Timeliness of mail delivery to intended recipient when you are the sender 3.53 318 3.65 392
Information or training on the preparation of mail delivery 3.38 227 3.58 303
Provides adequate communication regarding matters affecting the campus community (e.g. mail schedule policy changes services provided) 3.43 283 3.50 363
Total respondents (including "Don't Knows")   413   486
Faculty Only: Mail Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3.67 127 3.71 126
Timeliness of mail delivery to you 3.43 127 3.55 122
Accuracy of mail delivery 3.72 124 3.77 124
Timeliness of mail delivery to intended recipient when you are the sender 3.54 105 3.65 108
Information or training on the preparation of mail delivery 3.44 66 3.49 59
Provides adequate communication regarding matters affecting the campus community (e.g. mail schedule policy changes services provided) 3.43 80 3.42 85
Staff Only: Mail Services Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3.67 242 3.77 315
Timeliness of mail delivery to you 3.46 239 3.62 309
Accuracy of mail delivery 3.40 234 3.55 308
Timeliness of mail delivery to intended recipient when you are the sender 3.52 213 3.65 284
Information or training on the preparation of mail delivery 3.36 161 3.61 244
Provides adequate communication regarding matters affecting the campus community (e.g. mail schedule policy changes services provided) 3.43 203 3.52 278