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California State University, Long BeachCalifornia State University, Long Beach
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University Police

Rating levels of satisfaction with the following attributes of University Police.

Faculty and Staff Combined: University Police Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 4.10 384 4.19 425
General feeling of safety 4.07 425 4.22 462
Visibility of police 3.82 416 3.97 453
Ease of contact with University Police (e.g. accessibility emergency phone locations) 4.10 356 4.15 399
Timeliness of police response 4.07 274 4.11 331
Knowledge of staff 3.98 289 3.98 330
Professionalism of staff 4.06 328 4.13 355
Ease and quality of CSO escort services 4.02 174 3.93 194
Provides adequate communication regarding matters affecting the campus community (e.g. phone numbers warnings crime trends services provided) 4.14 396 4.22 428
Total respondents (including "Don't Knows")   437   471
Faculty Only: University Police Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 3.98 117 4.09 123
General feeling of safety 3.95 134 4.12 141
Visibility of police 3.61 132 3.80 137
Ease of contact with University Police (e.g. accessibility emergency phone locations) 4.01 101 4.04 107
Timeliness of police response 4.00 71 4.02 84
Knowledge of staff 3.87 71 3.78 77
Professionalism of staff 4.05 84 3.90 89
Ease and quality of CSO escort services 3.89 55 3.78 55
Provides adequate communication regarding matters affecting the campus community (e.g. phone numbers warnings crime trends services provided) 4.03 121 4.16 123
Staff Only: University Police Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with the services provided 4.16 267 4.23 302
General feeling of safety 4.13 291 4.26 321
Visibility of police 3.92 284 4.05 316
Ease of contact with University Police (e.g. accessibility emergency phone locations) 4.14 255 4.19 292
Timeliness of police response 4.09 203 4.14 247
Knowledge of staff 4.01 218 4.04 253
Professionalism of staff 4.07 244 4.21 266
Ease and quality of CSO escort services 4.08 119 3.99 139
Provides adequate communication regarding matters affecting the campus community (e.g. phone numbers warnings crime trends services provided) 4.19 275 4.25 305