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California State University, Long BeachCalifornia State University, Long Beach
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Print Shop and Quick Copy

Rating levels of satisfaction with the following attributes of Print Shop and Quick Copy.

Faculty and Staff Combined: Print Shop and Quick Copy Satisfaction Ratings
Attribute 2009 Mean 2009 Resp.
Overall satisfaction with services provided 4.31 123
Knowledge and professionalism of staff 4.33 126
Ease of use of forms/procedures 4.26 121
Ease of use of On-line Ordering System 4.07 82
Timeliness of Work Performed (Print Shop) 4.20 117
Timeliness of Work Performed (Quick Copy) 4.30 107
Quality of Printing 4.40 124
Quality of copy service 4.34 116
Price of Work Performed 3.90 115
Total respondents (including "Don't Knows")   132
Faculty Only: Print Shop and Quick Copy Satisfaction Ratings
Attribute 2009 Mean 2009 Resp.
Overall satisfaction with services provided 4.43 21
Knowledge and professionalism of staff 4.43 21
Ease of use of forms/procedures 4.35 20
Ease of use of On-line Ordering System 4.20 10
Timeliness of Work Performed (Print Shop) 4.41 17
Timeliness of Work Performed (Quick Copy) 4.40 15
Quality of Printing 4.68 19
Quality of copy service 4.50 18
Price of Work Performed 3.82 17
Staff Only: Print Shop and Quick Copy Satisfaction Ratings
Attribute 2009 Mean 2009 Resp.
Overall satisfaction with services provided 4.28 102
Knowledge and professionalism of staff 4.31 105
Ease of use of forms/procedures 4.24 101
Ease of use of On-line Ordering System 4.06 72
Timeliness of Work Performed (Print Shop) 4.16 100
Timeliness of Work Performed (Quick Copy) 4.28 92
Quality of Printing 4.35 105
Quality of copy service 4.32 98
Price of Work Performed 3.92 98