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California State University, Long BeachCalifornia State University, Long Beach
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Employee Relations

Rating levels of satisfaction with the following attributes of Employee Relations.

MPP Only: Employee Relations Satisfaction Ratings
Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp.
Overall satisfaction with services provided 4.25 68 4.31 71
Effectiveness of advice or recommended action 4.15 62 4.26 68
Responsiveness to your initial contact 4.31 62 4.48 66
Timeliness of actions regarding your issue 4.08 62 4.38 64
Timeliness of communication regarding next steps 4.23 60 4.37 65
Effective investigation of grievances and/or complaints 3.94 50 NA NA
Effective investigation efforts throughout the disciplinary process 4.00 46 NA NA
The extent to which the training provided by Employee Relations is helpful in carrying out your related management duties 4.19 63 4.30 69
Total respondents (including "Don't Knows")   88   91