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California State University, Long BeachCalifornia State University, Long Beach
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Evaluations and Records

*Positive (+) sign indicates an improved score from last year. Negative (-) sign indicates a decreased score. Mean change is determined by subtracting the 2008 mean score from the 2009 mean score.

Satisfaction with the Transfer Credit Evaluation process:

Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp. *Mean Change
Ease of understanding the transfer credit evaluation process
 3.74 368 3.84 303 +0.10
Timeliness of transfer credit evaluation
 3.70 366 3.78 304 +0.08
Timeliness of adjustments to your record
 3.72 357 3.83 303 +0.11
Accuracy of adjustments to your record
 3.93 364 3.99 302 +0.06
Helpfulness of the Enrollment Services staff
 3.80 352 3.85 301 +0.04
Overall satisfaction with the transfer credit evaluation process
 3.85 373 3.90 302 +0.05
Total Respondents
   382   304  
(skipped this question)
   246   284  

Satisfaction with the Degree Progress Report:

Attribute 2008 Mean 2008 Resp. 2009 Mean 2009 Resp. *Mean Change
Ease of using the Degree Progress Report
 3.94 513 3.97 492 +0.03
Usefulness of the Degree Progress Report
 4.20 511 4.18 490 -0.02
Understandability of the Degree Progress Report
 3.76 509 3.81 490 +0.05
Accuracy of the Degree Progress Report
 3.88 498 4.03 488 +0.15
Helpfulness of the Enrollment services staff in answering questions related to the Degree Progress Report
 3.65 385 3.87 491 +0.22
Overall satisfaction with the Degree Progress Report
 3.95 512 3.97 490 +0.02
Total Respondents
   516   492  
(skipped this question)
   112   96  

Satisfaction with the Transcripts Request and Fulfillment process:

Attribute
 2008 Mean 2008 Resp. 2009 Mean 2009 Resp. *Mean Change
Accessibility of information telling you how to request your official transcripts
 4.06 96 3.98 61 -0.08
Ease of requesting your official transcripts
 4.11 95 4.05 56 -0.05
Helpfulness of staff at the Enrollment Services windows at Brotman Hall
 4.08 90 4.11 61 +0.04
Timeliness of processing official transcript requests
 3.77 96 3.92 60 +0.15
Accuracy of processing official transcript requests
 4.16 94 4.10 60 -0.06
Overall satisfaction with official transcript process
 4.07 96 4.00 60 -0.07
Total Respondents
   97   61
(skipped this question)
   531   527