Division of Administration & Finance Employee Survey Results Overall

(443 Respondents)

Decision Making	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
I am involved with decisions that affect my working conditions	38.5%	61.5%	30.6%	69.4%
I am encouraged to take initiative	29.8%	70.2%	18.8%	81.2%
Employees in my immediate work unit who look for better ways of doing things are respected	30.2%	69.8%	22.3%	77.7%

Communication	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
Information necessary for me to do my job flows freely and honestly in my immediate work unit	33.4%	66.6%	22.5%	77.5%
I generally feel informed about changes that affect me	40.0%	60.0%	26.2%	73.8%
I receive recognition for my good work	41.6%	58.4%	26.1%	73.9%

Training & Resources	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
I get the training I need to do my job well	33.7%	66.3%	17.2%	82.8%
I have access to sufficient information to do my job well	24.5%	75.5%	14.4%	85.6%
The tools and equipment (including computer equipment) I need to get my work done are readily available	12.1%	87.9%	10.7%	89.3%

Teamwork	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
Everyone in my immediate work unit contributes to a team effort in getting our work done	27.2%	72.8%	21.9%	78.1%
Teamwork is valued in this division (DAF)	29.6%	70.4%	18.6%	81.4%
I feel favoritism is a problem in my immediate work unit	62.2%	37.8%	74.4%	25.6%
My immediate work unit meets its goals			11.1%	88.9%

Satisfaction	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
I am satisfied with my job	27.6%	72.4%	21.4%	78.6%
I would recommend my immediate work unit as a good place to work			20.0%	80.0%
I would recommend CSULB as a good place to work	16.2%	83.8%	10.2%	89.8%

Customer Service	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
In my immediate work unit we ask our customers (internal and external) what they require from us	26.7%	73.3%	17.7%	82.3%
We routinely talk about the quality of our work and the needs of our customers in my immediate work unit	35.7%	64.3%	24.8%	75.2%
My immediate work unit turns customer needs into action and results			8.4%	91.6%

Immediate Work Group Leadership	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
I am satisfied with the leadership in my immediate work unit	37.2%	62.8%	26.0%	74.0%
Work is distributed fairly in my immediate work unit	31.6%	68.4%	24.8%	75.2%
Leaders in my immediate work unit provide adequate support when needed	27.6%	72.4%	19.6%	80.4%
My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey (Fall 2003)			30.1%	69.9%

Performance Management	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
My job requirements are clear	19.3%	80.7%	12.7%	87.3%
My supervisor fairly evaluates my performance	25.6%	74.4%	14.3%	85.7%
My immediate supervisor tells me what he or she expects me to do	20.8%	79.2%	13.6%	86.4%

Division Leadership	DAF 2003 Disagree	DAF 2003 Agree	DAF 2005 Disagree	DAF 2005 Agree
The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me	56.9%	43.1%	37.4%	62.6%
The contributions of my immediate work unit are recognized by the division leadership	50.6%	49.4%	38.3%	61.7%
The Division leadership has taken positive steps to improve employees' satisfaction since the last DAF employee survey (Fall 2003)			28.2%	71.8%
The campus and division recognition programs are effective in awarding recognition where recognition is due			40.3%	59.7%