Enrollment Services- Academic Support & Student Relations (18 Respondents)
| Decision Making |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am involved with decisions that affect my physical working conditions.1 |
48.9% | 76.9% | 83.3% |
| I am encouraged to take initiative. |
66.7% | 92.3% | 88.9% |
| Employees in my immediate work unit who look for better ways of doing things are respected. |
71.1% | 84.6% | 94.4% |
| Communication |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
70.8% | 84.6% | 72.2% |
| I generally feel informed about changes that affect me. |
58.9% | 61.5% | 72.2% |
| I receive recognition for my good work. |
51.1% | 84.6% | 77.8% |
| Training & Resources |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I get the training I need to do my job well. |
69.7% | 75.0% | 77.8% |
| I have access to sufficient information to do my job well. |
77.8% | 84.6% | 83.3% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
91.1% | 92.3% | 88.9% |
| Teamwork |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
80.0% | 100.0% | 77.8% |
| Teamwork is valued in this division (DAF). |
71.6% | 83.3% | 83.3% |
| Favoritism is not a problem in my immediate work unit.2 |
68.5% | 76.9% | 66.7% |
| My immediate work unit meets its goals. |
| 100.0% | 100.0% |
| Satisfaction |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with my job. |
71.9% | 61.5% | 72.2% |
| I would recommend my immediate work unit as a good place to work. |
| 76.9% | 83.3% |
| I would recommend CSULB as a good place to work. |
75.3% | 84.6% | 100.0% |
| Customer Service |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
53.9% | 92.3% | 77.8% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
62.9% | 92.3% | 88.9% |
| My immediate work unit turns customer needs into action and results. |
| 100.0% | 100.0% |
| Immediate Work Group Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with the leadership in my immediate work unit. |
73.3% | 84.6% | 77.8% |
| Work is distributed fairly in my immediate work unit. |
80.0% | 84.6% | 88.9% |
| Leaders in my immediate work unit provide adequate support when needed. |
79.3% | 76.9% | 93.8% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
| 80.0% | 75.0% |
| Performance Management |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| My job requirements are clear. |
82.0% | 84.6% | 77.8% |
| My supervisor fairly evaluates my performance. |
82.8% | 92.3% | 94.4% |
| My immediate supervisor communicates expectations effectively.3 |
84.3% | 100.0% | 88.9% |
| Division Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
38.6% | 61.5% | 72.2% |
| The contributions of my immediate work unit are recognized by the division leadership. |
46.1% | 53.8% | 44.4% |
| The Division leadership has taken positive steps to improve employees' satisfaction since the last DAF employee survey. |
| 80.0% | 81.3% |
| The campus and division recognition programs are effective in awarding recognition where recognition is due. |
| 61.5% | 52.9% |
