Facilities Management- Custodial (41 Respondents)
| Decision Making |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am involved with decisions that affect my physical working conditions.1 |
65.8% | 56.8% | 65.9% |
| I am encouraged to take initiative. |
66.7% | 73.0% | 78.0% |
| Employees in my immediate work unit who look for better ways of doing things are respected. |
64.1% | 71.4% | 80.5% |
| Communication |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
66.7% | 69.4% | 68.3% |
| I generally feel informed about changes that affect me. |
52.6% | 72.2% | 75.0% |
| I receive recognition for my good work. |
48.7% | 70.3% | 58.5% |
| Training & Resources |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I get the training I need to do my job well. |
66.7% | 73.0% | 76.9% |
| I have access to sufficient information to do my job well. |
73.1% | 80.6% | 78.0% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
77.2% | 83.8% | 72.5% |
| Teamwork |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
59.0% | 73.0% | 80.5% |
| Teamwork is valued in this division (DAF). |
60.0% | 73.5% | 86.7% |
| Favoritism is not a problem in my immediate work unit.2 |
44.0% | 72.2% | 63.4% |
| My immediate work unit meets its goals. |
| 75.7% | 80.5% |
| Satisfaction |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with my job. |
74.0% | 83.8% | 85.4% |
| I would recommend my immediate work unit as a good place to work. |
| 77.8% | 80.5% |
| I would recommend CSULB as a good place to work. |
84.4% | 82.4% | 82.8% |
| Customer Service |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
82.1% | 83.3% | 92.5% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
65.3% | 80.6% | 87.5% |
| My immediate work unit turns customer needs into action and results. |
| 81.1% | 92.3% |
| Immediate Work Group Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with the leadership in my immediate work unit. |
50.0% | 67.6% | 71.1% |
| Work is distributed fairly in my immediate work unit. |
63.3% | 62.2% | 67.5% |
| Leaders in my immediate work unit provide adequate support when needed. |
69.7% | 70.3% | 75.6% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
| 74.3% | 80.0% |
| Performance Management |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| My job requirements are clear. |
78.2% | 89.2% | 92.5% |
| My supervisor fairly evaluates my performance. |
60.0% | 83.8% | 80.5% |
| My immediate supervisor communicates expectations effectively.3 |
71.8% | 75.7% | 82.9% |
| Division Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
43.4% | 61.8% | 88.9% |
| The contributions of my immediate work unit are recognized by the division leadership. |
49.4% | 64.7% | 86.2% |
| The Division leadership has taken positive steps to improve employees' satisfaction since the last DAF employee survey. |
| 71.9% | 85.2% |
| The campus and division recognition programs are effective in awarding recognition where recognition is due. |
| 70.6% | 75.0% |
