Financial Management- Bursar (17 Respondents)
| Decision Making |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am involved with decisions that affect my physical working conditions.1 |
46.4% | 86.4% | 58.8% |
| I am encouraged to take initiative. |
39.3% | 72.7% | 64.7% |
| Employees in my immediate work unit who look for better ways of doing things are respected. |
51.9% | 70.0% | 58.8% |
| Communication |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
42.9% | 77.3% | 64.7% |
| I generally feel informed about changes that affect me. |
53.6% | 76.2% | 64.7% |
| I receive recognition for my good work. |
40.7% | 85.7% | 70.6% |
| Training & Resources |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I get the training I need to do my job well. |
34.6% | 86.4% | 82.4% |
| I have access to sufficient information to do my job well. |
60.7% | 95.5% | 82.4% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
75.0% | 95.5% | 94.1% |
| Teamwork |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
55.6% | 77.3% | 64.7% |
| Teamwork is valued in this division (DAF). |
59.3% | 95.2% | 68.8% |
| Favoritism is not a problem in my immediate work unit.2 |
25.0% | 72.7% | 47.1% |
| My immediate work unit meets its goals. |
| 95.5% | 94.1% |
| Satisfaction |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with my job. |
50.0% | 90.9% | 70.6% |
| I would recommend my immediate work unit as a good place to work. |
| 81.8% | 52.9% |
| I would recommend CSULB as a good place to work. |
78.6% | 90.5% | 75.0% |
| Customer Service |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
71.4% | 100.0% | 88.2% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
70.4% | 72.7% | 82.4% |
| My immediate work unit turns customer needs into action and results. |
| 95.2% | 88.2% |
| Immediate Work Group Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with the leadership in my immediate work unit. |
28.6% | 77.3% | 70.6% |
| Work is distributed fairly in my immediate work unit. |
51.9% | 86.4% | 64.7% |
| Leaders in my immediate work unit provide adequate support when needed. |
40.7% | 90.9% | 76.5% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
| 80.0% | 61.5% |
| Performance Management |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| My job requirements are clear. |
64.3% | 90.5% | 76.5% |
| My supervisor fairly evaluates my performance. |
61.5% | 90.5% | 70.6% |
| My immediate supervisor communicates expectations effectively.3 |
71.4% | 86.4% | 76.5% |
| Division Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
39.3% | 90.5% | 75.0% |
| The contributions of my immediate work unit are recognized by the division leadership. |
44.4% | 90.5% | 68.8% |
| The Division leadership has taken positive steps to improve employees' satisfaction since the last DAF employee survey. |
| 93.3% | 64.3% |
| The campus and division recognition programs are effective in awarding recognition where recognition is due. |
| 65.0% | 56.3% |
