Information Technology Services (54 Respondents)
| Decision Making |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am involved with decisions that affect my physical working conditions.1 |
63.0% | 61.4% | 56.6% |
| I am encouraged to take initiative. |
71.1% | 72.7% | 75.5% |
| Employees in my immediate work unit who look for better ways of doing things are respected. |
65.2% | 77.3% | 75.9% |
| Communication |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
60.9% | 72.7% | 70.4% |
| I generally feel informed about changes that affect me. |
52.2% | 68.2% | 65.4% |
| I receive recognition for my good work. |
66.7% | 72.1% | 73.6% |
| Training & Resources |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I get the training I need to do my job well. |
67.4% | 72.7% | 83.3% |
| I have access to sufficient information to do my job well. |
68.9% | 72.7% | 79.2% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
91.3% | 77.3% | 83.0% |
| Teamwork |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
69.6% | 81.8% | 76.9% |
| Teamwork is valued in this division (DAF). |
58.7% | 82.9% | 76.9% |
| Favoritism is not a problem in my immediate work unit.2 |
61.4% | 63.4% | 77.8% |
| My immediate work unit meets its goals. |
| 93.0% | 92.5% |
| Satisfaction |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with my job. |
73.9% | 77.3% | 77.4% |
| I would recommend my immediate work unit as a good place to work. |
| 80.0% | 83.0% |
| I would recommend CSULB as a good place to work. |
82.6% | 97.6% | 81.1% |
| Customer Service |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
71.7% | 79.1% | 79.2% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
46.7% | 63.6% | 70.4% |
| My immediate work unit turns customer needs into action and results. |
| 90.9% | 88.9% |
| Immediate Work Group Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| I am satisfied with the leadership in my immediate work unit. |
63.6% | 75.0% | 71.7% |
| Work is distributed fairly in my immediate work unit. |
65.2% | 81.8% | 73.6% |
| Leaders in my immediate work unit provide adequate support when needed. |
64.4% | 81.4% | 71.2% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
| 62.5% | 73.9% |
| Performance Management |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| My job requirements are clear. |
73.9% | 86.0% | 79.2% |
| My supervisor fairly evaluates my performance. |
80.4% | 84.1% | 83.3% |
| My immediate supervisor communicates expectations effectively.3 |
65.2% | 88.6% | 75.9% |
| Division Leadership |
Work Unit 2003 Agree |
Work Unit 2005 Agree |
Work Unit 2006 Agree |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
33.3% | 39.0% | 44.2% |
| The contributions of my immediate work unit are recognized by the division leadership. |
43.5% | 38.1% | 55.8% |
| The Division leadership has taken positive steps to improve employees' satisfaction since the last DAF employee survey. |
| 70.6% | 66.7% |
| The campus and division recognition programs are effective in awarding recognition where recognition is due. |
| 43.9% | 52.9% |
