DAF Employee Survey Results Overall (529 Respondents)
| Decision Making | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| Employees in my immediate work unit consistently put in extra effort beyond what is expected. | 85.5% | |||
| I am encouraged to take initiative. | 70.2% | 81.2% | 78.1% | 79.2% |
| Employees in my immediate work unit consistently look for more efficient and effective ways of getting the job done. | 81.3% |
| Communication | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. | 66.6% | 77.5% | 74.2% | 76.3% |
| I generally feel informed about changes that affect me. | 60.0% | 73.8% | 72.3% | 72.3% |
| I receive recognition for my good work. | 58.4% | 73.9% | 69.8% | 71.4% |
| My immediate supervisor does a good job of recognizing employee contributions. | 73.8% |
| Training & Resources | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| I get the training I need to do my job well. | 66.3% | 82.8% | 78.9% | 80.0% |
| I have access to sufficient information to do my job well. | 75.5% | 85.6% | 83.9% | 85.0% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. | 87.9% | 89.3% | 87.2% | 87.0% |
| Teamwork | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| Everyone in my immediate work unit contributes to a team effort in getting our work done. | 72.8% | 78.1% | 76.8% | 76.8% |
| Employees in my immediate work unit are highly motivated to contribute to the success of the organization. | 70.9% | |||
| Favoritism is not a problem in my immediate work unit. | 62.2% | 74.4% | 72.8% | 74.0% |
| My immediate work unit meets its goals. | 88.9% | 90.3% | 90.0% |
| Satisfaction | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| I am satisfied with my job. | 72.4% | 78.6% | 79.6% | 81.7% |
| I would recommend my immediate work unit as a good place to work. | 80.0% | 80.0% | 79.3% | |
| I would recommend CSULB as a good place to work. | 83.8% | 89.8% | 87.3% | 88.7% |
| Customer Service | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| In my immediate work unit we ask our customers (internal and external) what they require from us. | 73.3% | 82.3% | 80.1% | 81.1% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. | 64.3% | 75.2% | 79.1% | 77.9% |
| My immediate work unit turns customer needs into action and results. | 91.6% | 90.0% | 90.1% |
| Immediate Work Group Leadership | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| Work is distributed fairly in my immediate work unit. | 68.4% | 75.2% | 73.6% | 73.0% |
| I am satisfied with the leadership in my immediate work unit. | 62.8% | 74.0% | 72.8% | 72.0% |
| Leaders in my immediate work unit provide adequate support when needed. | 72.4% | 80.4% | 80.0% | 78.0% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. | 69.9% | 71.5% | 74.8% |
| Performance Management | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| My job requirements are clear. | 80.7% | 87.3% | 83.7% | 80.0% |
| My immediate supervisor communicates expectations effectively. | 79.2% | 86.4% | 78.5% | 76.0% |
| My supervisor fairly evaluates my performance. | 74.4% | 85.7% | 80.7% | 82.8% |
| Division Leadership | 2003 Agree | 2005 Agree | 2006 Agree | 2007 Agree |
|---|---|---|---|---|
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. | 43.1% | 62.6% | 65.5% | 66.5% |
| Teamwork is valued in this division (DAF). | 70.4% | 81.4% | 80.2% | 75.4% |
| Employee recognition is a strong part of our culture. | 60.6% |
- Engagement Index: 77.9%
- Loyalty Index: 83.2%