Enrollment Services: Academic Support & Student Relations
(24 Respondents)
| Decision Making |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Employees in my immediate work unit consistently put in extra effort beyond what is expected. |
|
|
|
95.8% |
| I am encouraged to take initiative. |
66.7% |
92.3% |
88.9% |
83.3% |
| Employees in my immediate work unit consistently look for more efficient and effective ways of getting the job done. |
|
|
|
83.3% |
| Communication |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
70.8% |
84.6% |
72.2% |
70.0% |
| I generally feel informed about changes that affect me. |
58.9% |
61.5% |
72.2% |
75.0% |
| I receive recognition for my good work. |
51.1% |
84.6% |
77.8% |
75.0% |
| My immediate supervisor does a good job of recognizing employee contributions. |
|
|
|
82.6% |
| Training & Resources |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| I get the training I need to do my job well. |
69.7% |
75.0% |
77.8% |
91.7% |
| I have access to sufficient information to do my job well. |
77.8% |
84.6% |
83.3% |
95.8% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
91.1% |
92.3% |
88.9% |
100.0% |
| Teamwork |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
80.0% |
100.0% |
77.8% |
79.2% |
| Employees in my immediate work unit are highly motivated to contribute to the success of the organization. |
|
|
|
70.8% |
| Favoritism is not a problem in my immediate work unit. |
68.5% |
76.9% |
66.7% |
83.3% |
| My immediate work unit meets its goals. |
|
100.0% |
100.0% |
95.8% |
| Satisfaction |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| I am satisfied with my job. |
71.9% |
61.5% |
72.2% |
75.0% |
| I would recommend my immediate work unit as a good place to work. |
|
76.9% |
83.3% |
83.3% |
| I would recommend CSULB as a good place to work. |
75.3% |
84.6% |
100.0% |
95.8% |
| Customer Service |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
53.9% |
92.3% |
77.8% |
73.9% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
62.9% |
92.3% |
88.9% |
91.7% |
| My immediate work unit turns customer needs into action and results. |
|
100.0% |
100.0% |
91.7% |
| Immediate Work Group Leadership |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Work is distributed fairly in my immediate work unit. |
80.0% |
84.6% |
88.9% |
91.7% |
| I am satisfied with the leadership in my immediate work unit. |
73.3% |
84.6% |
77.8% |
79.2% |
| Leaders in my immediate work unit provide adequate support when needed. |
79.3% |
76.9% |
93.8% |
87.5% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
|
80.0% |
75.0% |
90.0% |
| Performance Management |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| My job requirements are clear. |
82.0% |
84.6% |
77.8% |
79.2% |
| My immediate supervisor communicates expectations effectively. |
84.3% |
100.0% |
88.9% |
75.0% |
| My supervisor fairly evaluates my performance. |
82.8% |
92.3% |
94.4% |
91.3% |
| Division Leadership |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
38.6% |
61.5% |
72.2% |
83.3% |
| The contributions of my immediate work unit are recognized by the division leadership. |
71.6% |
83.3% |
83.3% |
95.8% |
| The Division leadership has taken positive steps to improve employees' satisfaction since the last DAF employee survey. |
|
|
|
62.5% |
- Engagement Index: 83.2%
- Loyalty Index: 84.7%
