Enrollment Services: Student Admin Systems
(13 Respondents)
| Decision Making |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Employees in my immediate work unit consistently put in extra effort beyond what is expected. |
|
|
|
92.3% |
| I am encouraged to take initiative. |
66.7% |
81.8% |
68.8% |
76.9% |
| Employees in my immediate work unit consistently look for more efficient and effective ways of getting the job done. |
|
|
|
100.0% |
| Communication |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
70.8% |
90.9% |
87.5% |
76.9% |
| I generally feel informed about changes that affect me. |
58.9% |
81.8% |
75.0% |
69.2% |
| I receive recognition for my good work. |
51.1% |
81.8% |
62.5% |
61.5% |
| My immediate supervisor does a good job of recognizing employee contributions. |
|
|
|
61.5% |
| Training & Resources |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| I get the training I need to do my job well. |
69.7% |
72.7% |
75.0% |
69.2% |
| I have access to sufficient information to do my job well. |
77.8% |
90.9% |
81.3% |
83.3% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
91.1% |
90.9% |
87.5% |
84.6% |
| Teamwork |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
80.0% |
70.0% |
93.8% |
100.0% |
| Employees in my immediate work unit are highly motivated to contribute to the success of the organization. |
|
|
|
61.5% |
| Favoritism is not a problem in my immediate work unit. |
68.5% |
72.7% |
62.5% |
69.2% |
| My immediate work unit meets its goals. |
|
90.9% |
100.0% |
100.0% |
| Satisfaction |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| I am satisfied with my job. |
71.9% |
81.8% |
68.8% |
76.9% |
| I would recommend my immediate work unit as a good place to work. |
|
81.8% |
87.5% |
69.2% |
| I would recommend CSULB as a good place to work. |
75.3% |
90.9% |
93.8% |
92.3% |
| Customer Service |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
53.9% |
81.8% |
93.8% |
92.3% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
62.9% |
72.7% |
93.8% |
84.6% |
| My immediate work unit turns customer needs into action and results. |
|
100.0% |
100.0% |
100.0% |
| Immediate Work Group Leadership |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Work is distributed fairly in my immediate work unit. |
80.0% |
63.6% |
62.5% |
61.5% |
| I am satisfied with the leadership in my immediate work unit. |
73.3% |
100.0% |
81.3% |
61.5% |
| Leaders in my immediate work unit provide adequate support when needed. |
79.3% |
90.9% |
81.3% |
84.6% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
|
77.8% |
71.4% |
84.6% |
| Performance Management |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| My job requirements are clear. |
82.0% |
100.0% |
87.5% |
76.9% |
| My immediate supervisor communicates expectations effectively. |
84.3% |
90.9% |
87.5% |
61.5% |
| My supervisor fairly evaluates my performance. |
82.8% |
90.9% |
75.0% |
69.2% |
| Division Leadership |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
38.6% |
63.6% |
73.3% |
76.9% |
| Teamwork is valued in this division (DAF). |
71.6% |
81.8% |
81.3% |
61.5% |
| The campus and division recognition programs are effective in awarding recognition where recognition is due. |
|
|
|
53.8% |
- Engagement Index: 78.8%
- Loyalty Index: 79.5%
