Facilities Management: Custodial
(28 Respondents)
| Decision Making |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Employees in my immediate work unit consistently put in extra effort beyond what is expected. |
|
|
|
78.6% |
| I am encouraged to take initiative. |
66.7% |
73.0% |
78.0% |
81.5% |
| Employees in my immediate work unit consistently look for more efficient and effective ways of getting the job done. |
|
|
|
92.9% |
| Communication |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
66.7% |
69.4% |
68.3% |
64.3% |
| I generally feel informed about changes that affect me. |
52.6% |
72.2% |
75.0% |
64.3% |
| I receive recognition for my good work. |
48.7% |
70.3% |
58.5% |
53.6% |
| My immediate supervisor does a good job of recognizing employee contributions. |
|
|
|
57.1% |
| Training & Resources |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| I get the training I need to do my job well. |
66.7% |
73.0% |
76.9% |
71.4% |
| I have access to sufficient information to do my job well. |
73.1% |
80.6% |
78.0% |
78.6% |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
77.2% |
83.8% |
72.5% |
78.6% |
| Teamwork |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
59.0% |
73.0% |
80.5% |
78.6% |
| Teamwork is valued in this division (DAF). |
60.0% |
73.5% |
86.7% |
67.9% |
| Favoritism is not a problem in my immediate work unit. |
44.0% |
72.2% |
63.4% |
53.6 |
| My immediate work unit meets its goals. |
|
75.7% |
80.5% |
89.3% |
| Satisfaction |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| I am satisfied with my job. |
74.0% |
83.8% |
85.4% |
82.1% |
| I would recommend my immediate work unit as a good place to work. |
|
77.8% |
80.5% |
71.4% |
| I would recommend CSULB as a good place to work. |
84.4% |
82.4% |
82.8% |
85.2% |
| Customer Service |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
82.1% |
83.3% |
92.5% |
82.1% |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
65.3% |
80.6% |
87.5% |
70.4% |
| My immediate work unit turns customer needs into action and results. |
|
81.1% |
92.3% |
89.3% |
| Immediate Work Group Leadership |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| Work is distributed fairly in my immediate work unit. |
63.3% |
62.2% |
67.5% |
42.9% |
| I am satisfied with the leadership in my immediate work unit. |
50.0% |
67.6% |
71.1% |
75.0% |
| Leaders in my immediate work unit provide adequate support when needed. |
69.7% |
70.3% |
75.6% |
67.9% |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
|
74.3% |
80.0% |
64.3% |
| Performance Management |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| My job requirements are clear. |
78.2% |
89.2% |
92.5% |
85.7% |
| My immediate supervisor communicates expectations effectively. |
71.8% |
75.7% |
82.9% |
60.7% |
| My supervisor fairly evaluates my performance. |
60.0% |
83.8% |
80.5% |
64.3% |
| Division Leadership |
2003 Agree |
2005 Agree |
2006 Agree |
2007 Agree |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
43.4% |
61.8% |
88.9% |
70.4% |
| Teamwork is valued in this division (DAF). |
60.0% |
73.5% |
86.7% |
71.4% |
| The campus and division recognition programs are effective in awarding recognition where recognition is due. |
|
70.6% |
75.0% |
53.6% |
- Engagement Index: 74.1%
- 79.6%
