Enrollment Services: Academic Support & Student Relations
(20 Respondents)
Decision Making
| |
2008 Mean |
| Employees in my immediate work unit consistently put in extra effort beyond what is expected. |
4.45 |
| I am encouraged to take initiative. |
4.20 |
| Employees in my immediate work unit consistently look for more efficient and effective ways of getting the job done. |
4.35 |
Communication
| |
2008 Mean |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
3.90 |
| I generally feel informed about changes that affect me. |
3.45 |
| I receive recognition for my good work. |
3.75 |
| My immediate supervisor does a good job of recognizing employee contributions. |
4.30 |
Training & Resources
| |
2008 Mean |
| I get the training I need to do my job well. |
4.20 |
| I have access to sufficient information to do my job well. |
3.70 |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
4.45 |
Teamwork
| |
2008 Mean |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
4.30 |
| Employees in my immediate work unit are highly motivated to contribute to the success of the organization. |
4.15 |
| Favoritism is not a problem in my immediate work unit. |
4.25 |
| My immediate work unit meets its goals. |
4.60 |
Satisfaction
| |
2008 Mean |
| I am satisfied with my job. |
3.90 |
| I would recommend my immediate work unit as a good place to work. |
4.40 |
| I would recommend CSULB as a good place to work. |
4.20 |
Customer Service
| |
2008 Mean |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
4.05 |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
4.35 |
| My immediate work unit turns customer needs into action and results. |
4.30 |
Immediate Work Group Leadership
| |
2008 Mean |
| Work is distributed fairly in my immediate work unit. |
3.95 |
| I am satisfied with the leadership in my immediate work unit. |
4.45 |
| Leaders in my immediate work unit provide adequate support when needed. |
4.45 |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
4.21 |
Performance Management
| |
2008 Mean |
My job requirements are clear. |
3.95 |
| My immediate supervisor communicates expectations effectively. |
4.25 |
| My supervisor fairly evaluates my performance. |
4.20 |
Division Leadership
| |
2008 Mean |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
3.30 |
| The contributions of my immediate work unit are recognized by the division leadership. |
3.55 |
| The Division leadership has taken positive steps to improve employees' satisfaction since the last DAF employee survey. |
3.75 |
- Engagement Index: 4.31
- Loyalty Index: 4.17
