Enrollment Services Overall
Decision Making
| |
DAF 2008 Mean |
| Employees in my immediate work unit consistently put in extra effort beyond what is required. |
3.70 |
| I am encouraged to take initiative. |
3.57 |
| Employees in my immediate work unit consistently look for more efficient and effective ways of getting the job done. |
3.70 |
Communication
| |
DAF 2008 Mean |
| Information necessary for me to do my job flows freely and honestly in my immediate work unit. |
3.65 |
| I generally feel informed about changes that affect me. |
3.97 |
| I receive recognition for my good work. |
3.59 |
| My immediate supervisor does a good job of recognizing employee contributions. |
3.74 |
Training & Resources
| |
DAF 2008 Mean |
| I get the training I need to do my job well. |
3.45 |
| I have access to sufficient information to do my job well. |
3.54 |
| The tools and equipment (including computer equipment) I need to get my work done are readily available. |
3.50 |
Teamwork
| |
DAF 2008 Mean |
| Everyone in my immediate work unit contributes to a team effort in getting our work done. |
3.65 |
| Employees in my immediate work unit are highly motivated to contribute to the success of the organization. |
3.66 |
| Favoritism is not a problem in my immediate work unit.2 |
3.73 |
| My immediate work unit meets its goals. |
3.73 |
Satisfaction
| |
DAF 2008 Mean |
| I am satisfied with my job. |
3.57 |
| I would recommend my immediate work unit as a good place to work. |
3.61 |
| I would recommend CSULB as a good place to work. |
3.28 |
Customer Service
| |
DAF 2008 Mean |
| In my immediate work unit we ask our customers (internal and external) what they require from us. |
3.89 |
| We routinely talk about the quality of our work and the needs of our customers in my immediate work unit. |
3.47 |
| My immediate work unit turns customer needs into action and results. |
3.65 |
Immediate Work Group Leadership
| |
DAF 2008 Mean |
| Work is distributed fairly in my immediate work unit. |
3.67 |
| I am satisfied with the leadership in my immediate work unit. |
3.51 |
| Leaders in my immediate work unit provide adequate support when needed. |
3.78 |
| My immediate work unit has taken positive steps to improve employee satisfaction since the last DAF employee survey. |
3.68 |
Performance Management
| |
DAF 2008 Mean |
| My job requirements are clear. |
3.59 |
| My immediate supervisor communicates expectations effectively. |
3.63 |
| My supervisor fairly evaluates my performance. |
3.76 |
Division Leadership
| |
DAF 2008 Mean |
| The Division of Administration and Finance (DAF) clearly communicates its goals and strategies to me. |
3.25 |
| Teamwork is valued in this division (DAF). |
3.50 |
| Employee recognition is a strong part of our culture. |
3.69 |
- Engagement Index = 3.82
- Loyalty Index = 3.80
