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California State University, Long BeachCalifornia State University, Long Beach
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Terms and Definitions

Mean = the arithmetic mean or average. This is calculated by summing the total values for each question then dividing by the number of respondents, where the values are Strongly Disagree = 1, Disagree = 2, Neutral = 3, Agree = 4, Strongly Agree = 5

Respondent = DAF employees within the indicated department or unit that submitted a survey about their department or unit.

Loyalty Index = this is the average of the satisfaction question and recommend questions:

  • I am satisfied with my job
  • I would recommend my immediate work unit as a good place to work.
  • I would recommend CSULB as a good place to work

Engagement Index = this is the average of the four "engagement" questions:

  • Employees in my immediate work unit consistently put in extra effort beyond what is expected.
  • Employees in my immediate work unit consistently look for more efficient and effective ways of getting the job done.
  • My immediate supervisor does a good job of recognizing employee contributions.
  • Employees in my immediate work unit are highly motivated to contribute to the success of the organization.