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California State University, Long BeachCalifornia State University, Long Beach

BeachALERT - Emergency Notification System

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The CSULB BeachALERT Emergency Notification System communicates official information to students, faculty, staff and other community members during unforeseen events or emergencies using voice, email, and text messages. Taking into account the safety of the community, notification will be sent without delay once an immediate threat or hazard to campus safety has been identified and a BeachALERT is deemed an appropriate response. All members of our community must ensure their contact information is current by logging in to MyCSULB.

The most important number to provide is your Mobile number where you can receive both a text message and a voice call. When you provide your mobile number it will be automatically enrolled to receive Text Messages during an emergency. Text messages are the quickest and most reliable way we can communicate to you in an emergency. Once enrolled, you will receive a welcome message on your device the following day confirming your enrollment. Please see the FAQ’s for more information and answers to common questions.

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Frequently Asked Questions

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What is the CSULB emergency notification system?

The CSULB BeachALERT Emergency Notification System communicates official information to students, faculty, staff and other community members during unforeseen events or emergencies using voice, email, and text messages. Taking into account the safety of the community, notification will be sent without delay once an immediate threat or hazard to campus safety has been identified and a BeachALERT is deemed an appropriate response. All members of our community must ensure their contact information is current by logging in to MyCSULB.

The emergency notification system is only one component of an overall emergency response by University Police. In the event of an actual emergency, the University will provide important information to the campus community on the CSULB webpage, email announcements, toll free emergency lines, voice mail broadcasts, and through University Police presence.

How does a member of the University's campus community enter contact information so that it can be available for use in emergencies?

Existing data for students, faculty, and staff will be used to update the emergency notification system. Data including email address, home, and mobile telephone information will be fed to the emergency notification system on a nightly basis. When you enroll your mobile number, you will be automatically enrolled to receive text messages in an emergency or during a test of the system. Students, faculty, and staff are encouraged to update their contact information through MyCSULB to ensure contact information is current. Auxiliary employees are encouraged to contact their Human Resource departments to be included in the feed.

May contact information be provided so parents or spouses are contacted during an emergency?

Yes. You may enter spouse or parent contact information using the "home" telephone field. This contact type will only be used during an emergency situation.

Will my mobile telephone automatically receive text messages?

Students, faculty, and staff who enter their mobile number will be enrolled to receive text message alerts. Within a day of entering a new phone number in the “Mobile” field you will receive an automated text message from the system confirming you are signed up to receive emergency text messages. The message will be from “23177 or 63079” and will provide you with the ability to opt-out should you no longer wish to receive emergency messages.

Other members of the University community received emergency notification messages, but I did not. What should I do?

Ensure your contact information is current by logging in to MyCSULB. CSULB will only use the “Home”, “Mobile”telephone fields for emergency notification. Please also confirm your email address is current.

If your contact information is up-to-date and you believe you should have received a message, please send an email to to beachalert@csulb.edu.

How do I Opt-Out from receiving Text Messages?

It is critical that CSULB be able to communicate to you in an emergency. Text Messages are the quickest and most reliable way to do that. If you choose to Opt-Out you will NOT receive potentially lifesaving instructions in the event of an emergency on campus. To opt out, you can either remove simply remove your telephone number from the “Mobile” field in MyCSULB. You may also text “STOP CSULB” to 23177 at any time to opt-out from your registered device.

How do I Opt back IN to receive Text Messages?

If you deleted your “Mobile” number from MyCSULB you need to re-enter the number in the “Mobile” field. If you texted STOP from your mobile device to “23177 or 63079” you must text the word “SUBSCRIBE CSULB” to either “23177 or 63079” to be re-enrolled to receive text messages. Your number MUST be enrolled into MyCSULB for you to be able to subscribe to receive text messages in an emergency. See next question if you deleted your mobile number from MycSULB AND text STOP to “23177 or 63079”

I deleted my Mobile number from MyCSULB and text STOP to the message. How do I Opt back IN to receive Text Messages?

If you deleted your mobile number from MycSULB AND text STOP to “23177 or 63079” you will need to first re-enter your mobile number in the MyCSULB system. You must then wait until the following day for the system to update. You must then text the word “SUBSCRIBE CSULB” to either 23177 or 63079” to be re-enrolled to receive text messages.

Are there charges for calls or text messages received from the CSULB emergency notification system?

There is no extra charge for calls or text messages from CSULB. However, the phone call and text message is subject to the conditions and rates of your particular calling plan. If your calling plan does not include text messaging minutes, you may incur a charge for a text messages received based on the rates of your service provider. Please note that with the exception of semester tests, the University will only send text messages during emergency situations.

The email notification included a button to listen to the message, but not all computers have sound systems. Is the voice message the same as the text included in the e-mail?

Yes. The text of the voice message is repeated in the body of the email. There is no need to listen to the “.wav” file with the voice message. The voice message is the same one that was transmitted via phone.

If I sign up for “Emergency Text Alert Message”, will I automatically receive emergency telephone calls to my cell phone?

No. You will need to enter your mobile phone information in the “Mobile” phone type field in order to receive prerecorded emergency voice broadcasts.

The emergency email directed me to this website to opt-out of receiving emergency emails. Can I opt-out from emergency emails?

No. Because email is a vital means of communication to students, faculty, and staff, emergency notification to your designated primary email address is mandatory.

I received the email but it was delayed or was in my spam folder. How do i speed up delivery of the email?

Make sure that the email address: beachalert@csulb.edu and beachadvisory@csulb.edu is in your address book or safe senders list. If you are unsure how to do this, please contact your email service provider.

Who should I contact if I cannot remember my MyCSULB password or are experiencing problems updating my records?

Please contact the Technology Help Desk at (562) 985-4959 or visit the http://web.csulb.edu/helpdesk website.