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California State University, Long BeachCalifornia State University, Long Beach

ITS Incident Alerts

This page contains a list of service impacting IT incident alerts, which remain listed here for fourteen (14) calendar days.

Incidents within Past 14 Days

Open Incidents (Gold box): 0

Telephone Service Degradation

Campus Telephone Inbound Calling Degradation

  • STATUS: Closed
  • REPORTED: 2019-02-12 12:00 PM
  • ACTUAL START: 2019-02-12 12:00 PM
  • RESOLVED: 2019-02-13 1:35 PM

Campus telephone service is reported to be degraded in that inbound calls are affected. There are reports of not being able to hear inbound callers or that external calls may not be reaching campus extensions. The vendor is addressing the issue, and an update will be provided when new details are known.

This issue is NOT impacting calls to the campus main line at 985-4111 nor campus police at 985-4101.

UPDATE (2/13/19 @ 1:20 PM):  Our inbound call problems continue as described, although there are some reports that inbound calls may be coming through sporadically.  As a temporary alternative, off-campus campus call can be instructed to call the main campus number at (562) 985-4111 and use the speech or a live attendant to be connected to the extension/employee/department of their choice.

Wireless Service Degradation

Campus WiFi Services (BeachNet+, eduroam, BeachNetGuest) Service Degradation

  • STATUS: Closed
  • REPORTED: 2019-02-01 5:30 AM
  • ACTUAL START: 2019-02-01 5:30 AM
  • RESOLVED: 2019-02-01 7:53 AM

The problem has been identified and service has been restored.

Students, faculty, and staff are experiencing intermittent problems accessing the campus WiFi networks.

Communication Channels for incident Alerts

We anticipate using several different channels in order to gain a robust and redundant communication network. Choose one or more channels from which to be  informed of our incidents.

Email

If you are interested in receiving Incident Alerts via Email, please contact Sean Hernandez at 5-5651 or shernan7@csulb.edu. We are waiting for expressed interest before developing this channel.

RSS

If you are interested in receiving Incident Alerts via RSS, please contact Sean Hernandez at 5-5651 or shernan7@csulb.edu. We are waiting for expressed interest before developing this channel.

Twitter

If you are interested in receiving Incident Alerts via Twitter, please contact Sean Hernandez at 5-5651 or shernan7@csulb.edu. We are waiting for expressed interest before developing this channel.